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Carlos J.F. Cândido
Carlos J.F. Cândido
Associate Professor of Management, University of Algarve
Verified email at ualg.pt - Homepage
Title
Cited by
Cited by
Year
Strategy implementation: What is the failure rate?
CJF Cândido, SP Santos
Journal of Management & Organization 21 (2), 237-262, 2015
3752015
Charting service quality gaps
CJF Candido, DS Morris
Total Quality Management 11 (4-6), 463-472, 2000
1222000
The financial impact of a withdrawn ISO 9001 certificate
CJF Cândido, LMS Coelho, RMT Peixinho
International Journal of Operations & Production Management 36 (1), 23-41, 2016
1152016
Implementation obstacles and strategy implementation failure
CJF Cândido, SP Santos
Baltic Journal of Management 14 (1), 39-57, 2018
1142018
Is TQM more difficult to implement than other transformational strategies?
CJF Cândido, SP Santos
Total Quality Management & Business Excellence 22 (11), 1139-1164, 2011
992011
The implications of service quality gaps for strategy implementation
CJF Cândido, DS Morris
Total Quality Management 12 (7-8), 825-833, 2001
592001
Service quality strategy implementation: A model and the case of the Algarve hotel industry
CJF Cândido
Total Quality Management & Business Excellence 16 (1), 3-14, 2005
452005
Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents
LMFR Ferreira, CJF Cândido
International Journal of Production Economics 233, 108024, 2021
402021
Why firms lose their ISO 9001 certification: Evidence from Portugal
CJF Cândido, LMS Coelho, RMT Peixinho
Total Quality Management & Business Excellence 32 (5-6), 632-651, 2021
362021
Firm preparation for ISO 9001 certification–the case of the hotel industry in Portugal
S Esgarrancho, CJF Cândido
Total Quality Management & Business Excellence 31 (1-2), 23-42, 2020
282020
Inertia, group conformity and customer loyalty in healthcare in the information age
FMRR Gonçalves, CJF Candido, IMPL Feliciano
Journal of Service Theory and Practice 30 (3), 307-330, 2020
252020
ISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents
CJF Cândido, LMFR Ferreira
Production Planning & Control 34 (4), 330-344, 2023
222023
Determinants of expected performance after ISO 9001 certification withdrawal
CJF Cândido, LMFR Ferreira
Total Quality Management & Business Excellence 33 (15-16), 1691-1717, 2022
142022
Avaliação da qualidade dos serviços bancários online: Proposta de integração dos modelos SERVQUAL, Kano e QFD
AHM Santos, CJF Cândido
Tourism & Management Studies 12 (2), 145-153, 2016
132016
Contrasting Portuguese and international service quality management in the Algarve hotel industry
C Cândido
The international journal of applied management 4 (1), 37-54, 2003
92003
Implementation of a service quality strategy: application to the Algarve hotel industry
CJF Candido
PQDT-Global, 2001
82001
A importância da avaliação da qualidade percebida em radiologia eo impacto dos fatores sociodemográficos num hospital público português
P Caniceiro Rama Tinoco, CJF Cândido, IM Pereira Luís Feliciano
Portuguese Journal of Public Health 35 (3), 202-213, 2018
72018
ISO 9001 maintenance, decertification and recertification: a systematic literature review
C Camango, CJF Cândido
Total Quality Management & Business Excellence 34 (13-14), 1764-1796, 2023
52023
Estratégia empresarial: Conceitos, processos e instrumentos
C Cândido
Editora Silabas & Desafios, 2013
42013
Certificação pela ISO 9000 não é Gestão da Qualidade!
C Cândido
Revista da Qualidade 9, 8-10, 2005
42005
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Articles 1–20