Irene C L Ng
Irene C L Ng
Professor of Marketing and Service Systems
Verified email at warwick.ac.uk - Homepage
Title
Cited by
Cited by
Year
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
ICL Ng, R Maull, N Yip
European management journal 27 (6), 377-387, 2009
3562009
The Internet-of-Things: Review and research directions
ICL Ng, SYL Wakenshaw
International Journal of Research in Marketing 34 (1), 3-21, 2017
3552017
Education as service: The understanding of university experience through the service logic
ICL Ng, J Forbes
Journal of Marketing for higher Education 19 (1), 38-64, 2009
3222009
Servitization and operations management: a service dominant-logic approach
M Howard, N Caldwell, L Smith, R Maull, ICL Ng
International Journal of Operations & Production Management, 2014
2732014
Transitioning from a goods‐dominant to a service‐dominant logic: Visualising the value proposition of Rolls‐Royce
I Ng, G Parry, L Smith, R Maull, G Briscoe
Journal of Service Management, 2012
1762012
Outcome‐based service contracts in the defence industry–mitigating the challenges
ICL Ng, SS Nudurupati
Journal of Service Management, 2010
1742010
An integrative framework of value
ICL Ng, LA Smith
Special issue–Toward a better understanding of the role of value in markets …, 2012
1732012
Viable service systems and decision making in service management
R Badinelli, S Barile, I Ng, F Polese, M Saviano, P Di Nauta
Journal of Service Management, 2012
1532012
Outcome-based contracts as new business model: The role of partnership and value-driven relational assets
ICL Ng, DX Ding, N Yip
Industrial Marketing Management 42 (5), 730-743, 2013
1372013
Outcome-based contracts as new business model: The role of partnership and value-driven relational assets
ICL Ng, DX Ding, N Yip
Industrial Marketing Management 42 (5), 730-743, 2013
1372013
The pricing and revenue management of services: A strategic approach
ICL Ng
Routledge, 2007
1192007
The strategic role of unused service capacity
ICL Ng, J Wirtz, KS Lee
International Journal of Service Industry Management, 1999
1151999
Embedding the new discipline of service science
I Ng, R Maull, L Smith
The science of service systems, 13-35, 2011
1052011
Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management
I Ng, K Scharf, G Pogrebna, R Maull
International Journal of Production Economics 159, 76-87, 2015
1032015
Value co-creation in the delivery of outcome-based contracts for business-to-business service
ICL Ng, SS Nudurupati, P Tasker
Advanced Institute of Management Research, 2010
882010
Advanced sale of service capacities: a theoretical analysis of the impact of price sensitivity on pricing and capacity allocations
KS Lee, ICL Ng
Journal of Business Research 54 (3), 219-225, 2001
832001
SD Logic Research Directions and Opportunities: The Perspective of Systems, Complexity and Engineering
ICL Ng, R Badinelli, F Polese, P Di Nauta, H Löbler, S Halliday
Marketing Theory, 160-172, 2011
752011
Two strands of servitization: A thematic analysis of traditional and customer co-created servitization and future research directions
MH Green, P Davies, ICL Ng
International Journal of Production Economics 192, 40-53, 2017
732017
Operationalising IoT for reverse supply: the development of use-visibility measures
GC Parry, SA Brax, RS Maull, ICL Ng
Supply Chain Management: An International Journal, 2016
722016
Complex engineering service systems: Concepts and research
I Ng, G Parry, P Wild, D McFarlane, P Tasker
Springer Science & Business Media, 2011
672011
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