Service Failure and Recovery in B2B Markets–A Morphological Analysis AJ Baliga, V Chawla, V Sunder M, LS Ganesh, B Sivakumaran Journal of Business Research 131, 763-781, 2021 | 51 | 2021 |
Prediction of Bond's work index from field measurable rock properties K Ram Chandar, SN Deo, AJ Baliga International Journal of Mineral Processing 157, 134-144, 2016 | 26 | 2016 |
Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services AJ Baliga, V Chawla, V Sunder M, R Kumar Journal of Business and Industrial Marketing 36 (8), 1452-1473, 2021 | 24 | 2021 |
Wat-a-Burger: Aiming for Growth in a Volatile, Uncertain, Complex, and Ambiguous (VUCA) Environment SN Krishnan, AJ Baliga, M Maurya, V Sunder M Harvard Business Publishing (https://hbsp.harvard.edu/product/ISB391-PDF-ENG …, 2023 | | 2023 |
Service Failure and Recovery in B2B Markets AJ Baliga PhD Thesis, 2022 | | 2022 |