| COMPARISON OF SERVICE QUALITY BETWEEN PRIVATE AND PUBLIC HOSPITALS: EMPIRICAL EVIDENCES FROM PAKISTAN SM Irfan, A Ijaz Journal of Quality and Technology Management, 91-114, 2011 | 236 | 2011 |
| Patient Satisfaction and Service Quality of Public Hospitals in Pakistan: An Empirical Assessment SMI Aamir Ijaz, M.M. Farooq Middle-East Journal of Scientific Research 12 (6), 870-877, 2012 | 111 | 2012 |
| Service Quality in Rail Transport of Pakistan: A Passenger Perspective SM Irfan, DMH Kee, S Shahbaz World Applied Sciences Journal 18 (3), 361-369, 2012 | 76 | 2012 |
| AN EMPIRICAL MODEL OF STUDENT SATISFACTION: CASE OF PAKISTANI PUBLIC SECTOR BUSINESS SCHOOLS A Ijaz, SM Irfan, S Shahbaz, M Awan, M Sabir Journal of Quality and Technology Management, 1-22, 2011 | 74 | 2011 |
| Critical success factors of TQM and its impact on increased service quality: A case from service sector of Pakistan SM Irfan, DMH Kee Middle-East Journal of Scientific Research 15 (1), 61-74, 2013 | 64 | 2013 |
| Improving operational performance of public hospital in Pakistan: A TQM based approach SM Irfan, A Ijaz, DMH Kee, M Awan World Applied Sciences Journal 19 (6), 904-913, 2012 | 53 | 2012 |
| Achieving service quality through its valuable human resources: An empirical study of banking sector of pakistan S Irfan, M Mohsin, I Yousaf World Appl. Sci. J 7 (10), 1222-1230, 2009 | 53 | 2009 |
| A qualitative study of the critical success factors of ERP system-A case study approach A Ijaz, RK Malik, RN Lodhi, U Habiba, SM Irfan Proceedings of the 2014 International Conference on Industrial Engineering …, 2014 | 40 | 2014 |
| Employers Investments in Job Crafting for Sustainable Employability in Pandemic Situation Due to COVID-19: A Lens of Job Demands-Resources Theory SM Irfan, F Qadeer JOURNAL OF BUSINESS & ECONOMICS 12 (2), 124-140, 2020 | 26 | 2020 |
| INTERNAL CUSTOMER JOB SATISFACTION AND ROLE OF TQM PRACTICES SMI Dr. Aamir Ijaz, Dr. Kee, D.M.H Far East Journal of Psychology and Business 6 (2), 1-14, 2012 | 26 | 2012 |
| An Assessment of Service Quality of Private Hospitals In Pakistan: A Patient’s Perspective SM Irfan INDIAN JOURNAL OF COMMERCE & MANAGEMENT STUDIES, 20-30, 2011 | 23 | 2011 |
| Employer’s investments in job crafting to promote knowledge worker’s sustainable employability: a moderated mediation model SM Irfan, F Qadeer, MI Abdullah, M Sarfraz Personnel Review 52 (8), 2025-2047, 2023 | 20 | 2023 |
| IDENTIFICATION OF CRITICAL SUCCESS FACTORS OF TQM IMPLEMENTATION IN HEALTH CARE SECTOR OF PAKISTAN USING PARETO ANALYSIS APPROACH. SM Irfan, DMH Kee, R Waheed Qureshi, R Hussain Science International 26 (5), 2603-2616, 2014 | 17 | 2014 |
| Organizational Culture: Impact on Female Employees’ Job Performance SM Irfan, T Hussain, I Yousaf Science Int. 5 (I1), 2009 | 13 | 2009 |
| MEASURING PERFORMANCE OF SMES IN PAKISTAN USING PLS-SEM:EVALUATING MBNQA CRITERIA AS TQM FRAMEWORK S. M. Irfan, Daisy Mui Hung Kee, R.W. Qureshi, Rashid Hussain Science International-Lahore 26 (4), 1707-1718, 2014 | 9* | 2014 |
| Relational triggers of job crafting and sustainable employability: examining a moderated mediation model SM Irfan, F Qadeer, M Sarfraz, MI Abdullah Current Psychology 43 (11), 9773-9792, 2024 | 6 | 2024 |
| AN EMPIRICAL INVESTIGATION OF STUDENT’S POOR PERFORMANCE IN QUANTITATIVE SUBJECTS: A CASE STUDY OF MANAGEMENT STUDENTS FROM PAKISTAN SMI M. Awan, Saman Shahbaz,Hakeem–Ur–Rehman Science International-Lahore 24 (4), 487-494, 2012 | 5 | 2012 |
| EXAMINING THE RELATIONSHIP BETWEEN SERVICE EXCELLENCE AND CUSTOMER DELIGHT: MEDIATING ROLE OF CUSTOMER SATISFACTION ZM Aamina Gillani, Rab Nawaz Lodhi, S.M. Irfan Sci.Int.(Lahore) 28 (4), 3983-3986, 2016 | 4 | 2016 |
| Service Quality of Physical Therapy Specialty SMI Roohi Abbas, Hafiz Asim Rawal Medical Journal 44 (2), 421-423, 2019 | 3* | 2019 |
| FIXING JOB DEMANDS AS HINDRANCES OR CHALLENGES BY THE MODERATING EFFECT OF PERSONALITY TRAITS: LOOKING INTO THE LENS OF TRAIT THEORY. W Muhammad, K Mahrukh, H Yasir, S Asim, SM Irfan Science International 28 (3), 2016 | 3 | 2016 |
Dr. Daisy Kee Mui HungAssociate Professor of School of Management, Universiti Sains MalaysiaVerified email at usm.my
