Foundations and implications of a proposed unified services theory SE Sampson, CM Froehle Production and operations management 15 (2), 329-343, 2006 | 1118 | 2006 |
New service development: areas for exploitation and exploration LJ Menor, MV Tatikonda, SE Sampson Journal of Operations Management 20 (2), 135-157, 2002 | 1057 | 2002 |
The performance-importance response function: Observations and implications SE Sampson, MJ Showalter Service Industries Journal 19 (3), 1-25, 1999 | 440 | 1999 |
Customer‐supplier duality and bidirectional supply chains in service organizations SE Sampson International journal of service industry management 11 (4), 348-364, 2000 | 425 | 2000 |
Visualizing service operations SE Sampson Journal of Service Research 15 (2), 182-198, 2012 | 301 | 2012 |
The impact of customer contact on environmental initiatives for service firms ST Foster, SE Sampson, SC Dunn International Journal of Operations & Production Management 20 (2), 187-203, 2000 | 293 | 2000 |
Customer roles in service supply chains and opportunities for innovation SE Sampson, M Spring Journal of Supply Chain Management 48 (4), 30-50, 2012 | 239 | 2012 |
Understanding service business SE Sampson US: John Wiley & Sons, 2001 | 200 | 2001 |
The unified service theory: A paradigm for service science SE Sampson Handbook of service science, 107-131, 2010 | 157 | 2010 |
Local search techniques for the generalized resource constrained project scheduling problem SE Sampson, EN Weiss Naval Research Logistics (NRL) 40 (5), 665-675, 1993 | 146 | 1993 |
Optimization of volunteer labor assignments SE Sampson Journal of Operations Management 24 (4), 363-377, 2006 | 115 | 2006 |
Ramifications of monitoring service quality through passively solicited customer feedback SE Sampson Decision Sciences 27 (4), 601-622, 1996 | 98 | 1996 |
A video method for empirically studying wait-perception bias KK Seawright, SE Sampson Journal of Operations management 25 (5), 1055-1066, 2007 | 80 | 2007 |
Communication management using a token action log SE Sampson US Patent 7,010,565, 2006 | 78 | 2006 |
Gathering customer feedback via the Internet: instruments and prospects SE Sampson Industrial Management & Data Systems 98 (2), 71-82, 1998 | 77 | 1998 |
Electronic payment validation using Transaction Authorization Tokens S Sampson US Patent App. 10/671,087, 2004 | 72 | 2004 |
A strategic framework for task automation in professional services SE Sampson Journal of Service Research 24 (1), 122-140, 2021 | 70 | 2021 |
Class scheduling to maximize participant satisfaction SE Sampson, JR Freeland, EN Weiss Interfaces 25 (3), 30-41, 1995 | 69 | 1995 |
Automatic changing mode of a communication device SE Sampson US Patent App. 12/061,521, 2009 | 65 | 2009 |
File system management with user-definable functional attributes stored in a token action log SE Sampson US Patent 6,804,687, 2004 | 48 | 2004 |