Judy Zolkiewski

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Jamie BurtonProfessor of Marketing, Management Sciences and Marketing Division, Alliance ManchesterVerified email at manchester.ac.uk
Vicky M. StoryProfessor of Marketing, Loughborough UniversityVerified email at lboro.ac.uk
Chris RaddatsReader in Marketing, University of LiverpoolVerified email at liv.ac.uk
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughVerified email at lboro.ac.uk
Xia ZhuOpen UniversityVerified email at open.ac.uk
Dominic MedwayProfessor of Marketing, Institute of Place Management, MMUVerified email at mmu.ac.uk
Enrico BaraldiUppsala universityVerified email at angstrom.uu.se
Andrew DaintyManchester Metropolitan UniversityVerified email at mmu.ac.uk
Kevin DanielsProfessor of Organizational Behaviour, University of East AngliaVerified email at uea.ac.uk
Ali Ziaee BigdeliProfessor of Industrial Service Innovation at Aston Business SchoolVerified email at aston.ac.uk
DR ILMA NUR CHOWDHURYAssistant Professor, Alliance Manchester Business SchoolVerified email at manchester.ac.uk
Maciej MitręgaChair professor in the management committee at University of Economics in KatowiceVerified email at ue.katowice.pl
Paul W ChanProfessor, Design and Construction Management, TU DelftVerified email at tudelft.nl
Peter NaudéProfessor of Marketing, Manchester Business SchoolVerified email at manchester.ac.uk
Shona BettanyUniversity of HuddersfieldVerified email at hud.ac.uk
Christine EnnewProfessor of Marketing, University of WarwickVerified email at warwick.ac.uk

Judy Zolkiewski

Alliance Manchester Business School, University of Manchester

Verified email at manchester.ac.uk

business-to-business relationships and networks b-to-b services relationship portfolios relationship dynamics servitization


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Capabilities for advanced services: A multi-actor perspective VM Story, C Raddats, J Burton, J Zolkiewski, T Baines Industrial Marketing Management 60, 54-68, 2017	350	2017
Every cloud has a silver lining—Exploring the dark side of value co-creation in B2B service networks IN Chowdhury, T Gruber, J Zolkiewski Industrial Marketing Management 55, 97-109, 2016	257	2016
Strategic thinking and the IMP approach: A comparative analysis E Baraldi, R Brennan, D Harrison, A Tunisini, J Zolkiewski Industrial Marketing Management 36 (7), 879-894, 2007	255	2007
Strategic B2B customer experience management: the importance of outcomes-based measures J Zolkiewski, V Story, J Burton, P Chan, A Gomes, P Hunter-Jones, ... Journal of Services Marketing 31 (2), 172-184, 2017	222	2017
Do relationship portfolios and networks provide the key to successful relationship management? J Zolkiewski, P Turnbull Journal of Business & Industrial Marketing 17 (7), 575-597, 2002	210	2002
Motivations for servitization: the impact of product complexity C Raddats, T Baines, J Burton, VM Story, J Zolkiewski International Journal of Operations & Production Management 36 (5), 572-591, 2016	196	2016
Interactively developed capabilities: evidence from dyadic servitization relationships C Raddats, J Zolkiewski, VM Story, J Burton, T Baines, A Ziaee Bigdeli International Journal of Operations & Production Management 37 (3), 382-400, 2017	152	2017
Profitability in customer portfolio planning PW Turnbull, J Zolkiewski Understanding business markets, 305-325, 1997	129	1997
Negative consequences of deep relationships with suppliers: An exploratory study in Poland M Mitręga, J Zolkiewski Industrial Marketing Management 41 (5), 886-894, 2012	113	2012
Coopetition and value creation and appropriation: The role of interdependencies, tensions and harmony HH Chou, J Zolkiewski Industrial Marketing Management 70, 25-33, 2018	107	2018
Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies J Burton, VM Story, C Raddats, J Zolkiewski International Journal of Production Economics 192, 29-39, 2017	103	2017
The barriers and consequences of radical innovations: Introduction to the issue VM Story, K Daniels, J Zolkiewski, ARJ Dainty Industrial Marketing Management 43 (8), 1271-1277, 2014	91	2014
Relationships are not ubiquitous in marketing J Zolkiewski European Journal of Marketing 38 (1/2), 24-29, 2004	91	2004
Decoding network dynamics HH Chou, J Zolkiewski Industrial Marketing Management 41 (2), 247-258, 2012	75	2012
Relationship portfolios-past, present and future J Zolkiewski, P Turnbull Proceedings of the 16th IMP Conference, Bath, 2000	75	2000
Environmental sustainability: a value cycle research agenda KD Barber, R Beach, J Zolkiewski Production Planning & Control 23 (2-3), 105-119, 2012	72	2012
Identifying Tensions in the Servitized Value Chain: If servitization is to be successful, servitizing firms must address the tensions the process creates in their value network. J Burton, V Story, J Zolkiewski, C Raddats, TS Baines, D Medway Research-Technology Management 59 (5), 38-47, 2016	68	2016
Exploring service failure in a business-to-business context X Zhu, J Zolkiewski Journal of Services Marketing 29 (5), 367-379, 2015	67	2015
An assessment of customer service in business‐to‐business relationships J Zolkiewski, B Lewis, F Yuan, J Yuan Journal of Services Marketing 21 (5), 313-325, 2007	67	2007
Capabilities supporting digital servitization: a multi-actor perspective É Marcon, A Marcon, NF Ayala, AG Frank, V Story, J Burton, C Raddats, ... Industrial Marketing Management 103, 97-116, 2022	66	2022

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