| Servitization and performance: impacts on small and medium enterprises SAB Queiroz, GHS Mendes, JHO Silva, GMD Ganga, PA Cauchick Miguel, ... Journal of Business & Industrial Marketing 35 (7), 1237-1249, 2020 | 48 | 2020 |
| Antecedents and consequents of student satisfaction in higher technical-vocational education: evidence from Brazil JH de Oliveira Silva, GH de Sousa Mendes, GMD Ganga, RC Mergulhão, ... International Journal for Educational and Vocational Guidance 20, 351-373, 2020 | 42 | 2020 |
| Customer experience research: intellectual structure and future research opportunities JHO Silva, GHS Mendes, PAC Miguel, M Amorim, JG Teixeira Journal of Service Theory and Practice 31 (6), 893-931, 2021 | 29 | 2021 |
| Consumer behavioral intention to use restaurant, concert and education services online during and after the COVID-19 pandemic: evidence from Brazil JHO Silva, C Favoretto, IR Amancio, GMD Ganga, FL Lizarelli, ... International Journal of Quality and Service Sciences 14 (3), 504-523, 2022 | 13 | 2022 |
| Customer experience literature analysis based on bibliometry JHO Silva, GHS Mendes, PA Cauchick-Miguel, M Amorim Exploring Service Science: 10th International Conference, IESS 2020, Porto …, 2020 | 12 | 2020 |
| Gamification in the customer journey: a conceptual model and future research opportunities JHO Silva, GHS Mendes, JG Teixeira, D Braatz Journal of Service Theory and Practice 33 (3), 352-386, 2023 | 9 | 2023 |
| Modelo de satisfação de estudantes na Educação Profissional: integrando qualidade em serviços, resultados da aprendizagem, empregabilidade, imagem, valor e lealdade JHO Silva Universidade Federal de São Carlos, 2017 | 4 | 2017 |
| Measuring ombudsman performance: evidence from Brazilian ombudsman offices in public higher education institutions J de Fatima Rosa da Silva, GH de Sousa Mendes, JH de Oliveira Silva, ... International Journal of Business Performance Management 21 (4), 437-454, 2020 | | 2020 |
| Agrupamento de Dados para Análise de Satisfação de Estudantes da Educação Profissional e Tecnológica de Nível Superior JM Domingues, CA Yaguinuma, JH de Oliveira Silva IV Encontro de Iniciação Científica e Tecnológica-EnICT (ISSN: 2526-6772), 2019 | | 2019 |
| Avaliação da satisfação de estudantes no Ensino Superior do IFSP JH de Oliveira Silva, GH de Sousa Mendes, GMD Ganga v. 4 (2018): IV Congresso de Educação Profissional e Tecnológica do IFSP, 2018 | | 2018 |
| ? PROPOSTA DE INDICADOR SOCIAL PARA AVALIAR A POLÍTICA FEDERAL DE EDUCAÇÃO PROFISSIONAL E TECNOLÓGICA DE NÍVEL SUPERIOR NO ESTADO DE SÃO PAULO/A PROPOSAL OF A SOCIAL INDICATOR … JH de Oliveira Silva, GH de Sousa Mendes Revista Brasileira Multidisciplinar (ReBram) 21 (2), 93-104, 2018 | | 2018 |
