Frontline service technology infusion: conceptual archetypes and future research directions A De Keyser, S Köcher, L Alkire, C Verbeeck, J Kandampully Journal of Service Management 30 (1), 156-183, 2019 | 335 | 2019 |
It is really not a game: An integrative review of gamification for service research R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead Journal of Service Research 26 (1), 3-20, 2023 | 38 | 2023 |
Alkire (née Nasr), L., Verbeeck, C. and Kandampully, J.(2019),“ A De Keyser, S Köcher Frontline service technology infusion: conceptual archetypes and future …, 0 | 15 | |
The mode heuristic in service consumers’ interpretations of online rating distributions S Köcher, S Köcher Journal of Service Research 24 (4), 582-600, 2021 | 8 | 2021 |
Should we reach for the stars? Examining the convergence between online product ratings and objective product quality and their impacts on sales performance S Köcher, S Köcher Journal of Marketing Behavior 3 (2), 167-183, 2018 | 8 | 2018 |
# infertility: how patients can benefit from the public discussion of conversational taboos on social media J Grothaus, S Köcher, S Köcher, S Dieterle Journal of Services Marketing 37 (7), 944-956, 2023 | | 2023 |
It is Really Not a Game R Ciuchita, J Heller, S Köcher, S Köcher, T Leclercq, K Sidaoui, S Stead Journal of Service Research, 2022 | | 2022 |
The Evolution of Influencer–Follower Relationships: A Life-Cycle Approach: An Abstract S Köcher, S Köcher, L Alkire Marketing Opportunities and Challenges in a Changing Global Marketplace …, 2020 | | 2020 |
Reaching for the stars: consumers’ interpretations of online rating distributions and their validity as an indicator of product quality S Köcher | | 2018 |