| Developing alternative perspectives for quality in higher education G Srikanthan, J Dalrymple International Journal of Educational Management 17 (3), 126-136, 2003 | 522 | 2003 |
| Measuring service quality in local government: the SERVQUALapproach M Donnelly, M Wisniewski, JF Dalrymple, AC Curry International Journal of Public Sector Management 8 (7), 15-20, 1995 | 432 | 1995 |
| Developing a holistic model for quality in higher education G Srikanthan, JF Dalrymple Quality in Higher Education 8 (3), 215-224, 2002 | 412 | 2002 |
| Product customisation and manufacturing strategy M Spring, JF Dalrymple International Journal of Operations & Production Management 20 (4), 441-467, 2000 | 280 | 2000 |
| A conceptual overview of a holistic model for quality in higher education G Srikanthan, JF Dalrymple International Journal of Educational Management 21 (3), 173-193, 2007 | 251 | 2007 |
| A synthesis of a quality management model for education in universities G Srikanthan, J Dalrymple International Journal of Educational Management 18 (4), 266-279, 2004 | 167 | 2004 |
| Implementation of a holistic model for quality in higher education G Srikanthan, J Dalrymple Quality in Higher Education 11 (1), 69-81, 2005 | 107 | 2005 |
| Implementation of a holistic model for quality in higher education G Srikanthan, J Dalrymple Quality in Higher Education 11 (1), 69-81, 2005 | 107 | 2005 |
| The importance of communication in improving service delivery and service quality in the Malaysian hotel industry J Lahap, B O’mahony, J Dalrymple Procedia-Social and Behavioral Sciences 224, 213-220, 2016 | 48 | 2016 |
| Measuring service quality in local government JF Dalrymple, M Donnelly, M Wisniewski, AC Curry Total Quality Management: Proceedings of the first world congress, 263-266, 1995 | 41 | 1995 |
| Sustainable innovation adoption barriers: water sustainability, food production and drip irrigation in Australia S Greenland, E Levin, JF Dalrymple, B O’Mahony Social Responsibility Journal 15 (6), 727-741, 2019 | 39 | 2019 |
| Performance measurement for SME growth: A business profile benchmarking approach JF Dalrymple Second World Conference on POM and 15th Annual POM Conference, Cancun …, 2004 | 37 | 2004 |
| The portability and validity of the SERVQUAL scale in measuring the quality of local public service provision M Donnelly, JF Dalrymple Proceedings of the International Conference on Quality, Union of Japanese …, 1996 | 34 | 1996 |
| Assessing call centre quality using the SERVQUAL model W Staples, J Dalrymple, R Bryar 7th International Conference on ISO 9000, 2002 | 28 | 2002 |
| Improving agricultural water sustainability: Strategies for effective farm water management and encouraging the uptake of drip irrigation SJ Greenland, J Dalrymple, E Levin, B O’Mahony The goals of sustainable development: Responsibility and governance, 111-123, 2018 | 27 | 2018 |
| A new factor in UK students’ university attainment: the relative age effect reversal? SJ Roberts, T Stott Quality Assurance in Education 23 (3), 295-305, 2015 | 24 | 2015 |
| Adapting the SERVQUAL scale and approach to meet the needs of local authority services M Donnelly, E Shiu, JF Dalrymple, M Wisniewski Total quality management in action, 263-266, 1996 | 22 | 1996 |
| Cost of tendering: adding cost without value J Dalrymple, L Boxer, W Staples Clients driving construction innovation: Moving ideas into practice, 72-79, 2006 | 21 | 2006 |
| Quality: On the threshold or the brink? J Dalrymple, E Drew Total Quality Management 11 (4-6), 697-703, 2000 | 20 | 2000 |
| Construction procurement and state government strategy: aligned or disconnected? W Staples, J Dalrymple Australian Journal of Public Administration 75 (2), 222-235, 2016 | 18 | 2016 |
