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Janin K Hentzen
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Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research
JK Hentzen, A Hoffmann, R Dolan, E Pala
International Journal of Bank Marketing 40 (6), 1299-1336, 2022
882022
Which consumers are more likely to adopt a retirement app and how does it explain mobile technology‐enabled retirement engagement?
JK Hentzen, AOI Hoffmann, RM Dolan
International Journal of Consumer Studies 46 (2), 368-390, 2022
282022
Customer engagement with service providers: an empirical investigation of customer engagement dispositions
M Sim, J Conduit, C Plewa, JK Hentzen
European Journal of Marketing 56 (7), 1926-1955, 2022
142022
Impact and university business training courses delivered to the marginalized: A systematic review
T Dodd, C Graves, J Hentzen
Academy of Management Learning & Education 21 (3), 449-469, 2022
82022
The role of digital technology in communication and information flow in the Australian Superannuation industry
JK Hentzen, AOI Hoffmann, RM Dolan
Australian Journal of Management, 03128962231170240, 2023
22023
Adapting and growing stronger in the face of adversity
T Dodd, JK Hentzen, A Demaria, A Beaumont
Oarity 33 (10), 46-77, 2020
12020
Technology-Facilitated Customer Engagement and Actor Networks in Financial Services–A Retirement Planning Perspective
JK Hentzen
2022
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