Follow
Itai Gurvich
Itai Gurvich
Northwestern University, Kellogog School of Management
Verified email at kellogg.northwestern.edu
Title
Cited by
Cited by
Year
Operations in the on-demand economy: Staffing services with self-scheduling capacity
I Gurvich, M Lariviere, A Moreno
Sharing Economy: Making Supply Meet Demand, 249-278, 2019
2362019
“We will be right with you”: Managing customer expectations with vague promises and cheap talk
G Allon, A Bassamboo, I Gurvich
Operations research 59 (6), 1382-1394, 2011
1672011
Service-level differentiation in many-server service systems via queue-ratio routing
I Gurvich, W Whitt
Operations research 58 (2), 316-328, 2010
1672010
Service-level differentiation in call centers with fully flexible servers
I Gurvich, M Armony, A Mandelbaum
Management Science 54 (2), 279-294, 2008
1662008
Queue-and-idleness-ratio controls in many-server service systems
I Gurvich, W Whitt
Mathematics of Operations Research 34 (2), 363-396, 2009
1432009
Staffing call centers with uncertain demand forecasts: A chance-constrained optimization approach
I Gurvich, J Luedtke, T Tezcan
Management Science 56 (7), 1093-1115, 2010
1382010
Scheduling flexible servers with convex delay costs in many-server service systems
I Gurvich, W Whitt
Manufacturing & Service Operations Management 11 (2), 237-253, 2009
1172009
Centralized vs. decentralized ambulance diversion: A network perspective
S Deo, I Gurvich
Management Science 57 (7), 1300-1319, 2011
1162011
On the dynamic control of matching queues
I Gurvich, A Ward
Stochastic Systems 4 (2), 479-523, 2015
1152015
Hospital readmissions reduction program: An economic and operational analysis
DJ Zhang, I Gurvich, JA Van Mieghem, E Park, RS Young, MV Williams
Management Science 62 (11), 3351-3371, 2016
942016
Diffusion models and steady-state approximations for exponentially ergodic Markovian queues
I Gurvich
752014
Uniformly bounded regret in the multisecretary problem
A Arlotto, I Gurvich
Stochastic Systems 9 (3), 231-260, 2019
572019
When promotions meet operations: Cross-selling and its effect on call center performance
M Armony, I Gurvich
Manufacturing & Service Operations Management 12 (3), 470-488, 2010
492010
Cross-selling in a call center with a heterogeneous customer population
I Gurvich, M Armony, C Maglaras
Operations research 57 (2), 299-313, 2009
472009
Collaboration and multitasking in networks: Architectures, bottlenecks, and capacity
I Gurvich, JA Van Mieghem
Manufacturing & Service Operations Management 17 (1), 16-33, 2015
422015
Validity of heavy-traffic steady-state approximations in multiclass queueing networks: The case of queue-ratio disciplines
I Gurvich
Mathematics of Operations Research 39 (1), 121-162, 2014
402014
Excursion-based universal approximations for the Erlang-A queue in steady-state
I Gurvich, J Huang, A Mandelbaum
Mathematics of Operations Research 39 (2), 325-373, 2014
362014
Pricing and dimensioning competing large-scale service providers
G Allon, I Gurvich
Manufacturing & Service Operations Management 12 (3), 449-469, 2010
362010
Overflow networks: Approximations and implications to call center outsourcing
I Gurvich, O Perry
Operations research 60 (4), 996-1009, 2012
322012
Beyond heavy-traffic regimes: Universal bounds and controls for the single-server queue
J Huang, I Gurvich
Operations Research 66 (4), 1168-1188, 2018
312018
The system can't perform the operation now. Try again later.
Articles 1–20